Returns and Warranty Policy — RexPlay.store

At RexPlay, we want your experience to be safe, clear, and transparent. Therefore, all claims, returns, and warranty requests must comply with the conditions described below.

60-Day Warranty

We offer a 60-day warranty starting from the date the order is marked as delivered by the carrier.

This warranty applies only to manufacturing defects or product-related issues, provided that the Michi Fighter interactive glove remains in its original condition.

To be eligible, the product must meet all of the following conditions:

• The product must be unused.
• It must not show scratches, wear, stains, alterations, deformation, or signs of use.
• The original packaging must be intact and in good condition.
• Proof of purchase must be included.
• The customer must obtain written approval from Michi Fighter before sending any product.

For hygiene and quality-control reasons, we do not accept returns or warranty claims for products that have been used, damaged, altered, or exposed to water, moisture, chemicals, detergents, or other substances.

Products Damaged Upon Arrival

If your product arrives with visible damage, a manufacturing defect, or a shipping-related issue, you must contact us within the first 3 calendar days after delivery.

To evaluate the case, you must send clear photographs of:

• The product.
• The packaging.
• The shipping label.
• The reported damage or defect.

Without photographic evidence submitted within the specified period, we will be unable to process the claim.

If the claim is approved, Michi Fighter may offer an appropriate resolution, including a replacement, reshipment, exchange, or refund.

Lost Packages

A package may be considered lost if its tracking information has not been updated for more than 25 calendar days.

In this case, Michi Fighter will review the shipment status with the carrier or logistics provider. If the loss is confirmed, we may arrange a replacement.

Cases Eligible for Replacement, Reshipment, or Refund

You may be eligible if any of the following situations occur:

• You received an incorrect product.
• The package was lost and has had no tracking updates for more than 25 calendar days.
• The product arrived damaged and was reported within the first 3 days with photographic evidence.
• The product has a verifiable manufacturing defect and meets the conditions of the 60-day warranty.

Cases Not Eligible for Return, Warranty, or Refund

Returns, refunds, and reshipments will not be accepted in the following cases:

• The customer simply changed their mind or did not like the product.
• The customer requests an order cancellation after the order has already been shipped.
• The order could not be delivered because the recipient did not respond, could not be located, or did not collect the package on time.
• The address provided by the customer was incorrect, incomplete, or inaccessible.
• The package was marked as delivered by the carrier.
• The product shows signs of use, scratches, wear, stains, damage, alterations, or contact with water, moisture, chemicals, detergents, or other substances.
• The product does not retain its original packaging intact.
• The product was returned without prior approval from Michi Fighter.
• The order was shipped to remote areas or locations with logistical limitations where after-sales service is unavailable.
• Products purchased during clearance, liquidation, or final-sale promotions.

Delivery Responsibility

The customer is responsible for providing a correct, complete, and accessible address when placing the order.

Once the carrier marks the order as delivered, Michi Fighter will consider its delivery obligation fulfilled.

We are not responsible for:

• Packages marked as delivered that the customer claims not to have received.
• Orders received by third parties at the delivery address.
• Orders not collected on time.
• Failed deliveries caused by an incorrect address.
• Failed deliveries because the recipient could not be contacted.
• Losses caused by incorrect shipping information provided by the customer.

If the order is returned for any of these reasons, the customer must cover the reshipping costs.

Address Changes

The customer must carefully review their information before completing the purchase.

We do not guarantee that an address can be changed once the order has been confirmed, especially if the order has already been processed or shipped.

Return or Warranty Process

To begin a request, contact us at:

Email: universo3506@gmail.com
Phone: +591 72682162

Before sending any product, you must wait for our written approval.

Products sent without prior approval will be rejected and returned to the sender. The customer will be responsible for the cost of that return.

Return Instructions

If your request is approved, Michi Fighter will provide written instructions explaining exactly how to complete the return, including the appropriate address and the steps to follow based on the specific case.

Do not send any product without first receiving our instructions and written approval. Products sent without authorization will be rejected, and the customer will be responsible for any resulting costs.

The customer is responsible for the return shipping cost unless Michi Fighter expressly states otherwise in writing.

Refunds

Once the product has been received and inspected, we will notify you whether the request has been approved or rejected.

If the refund is approved, it will be processed to the original payment method within up to 10 business days.

Michi Fighter is not responsible for delays caused by banks, payment processors, or external financial institutions.

International Shipping

These policies apply to both domestic and international orders.

For shipments to remote areas or destinations with logistical limitations, after-sales service, reshipment, or refund coverage may be limited depending on the available shipping service.

All return shipping costs are the customer’s responsibility, and returns must be sent to our headquarters at Agricultura 45, Mexico City, 11800, Mexico, unless a different arrangement is approved in writing.

Contact

For any questions, claims, or warranty requests, contact us at:

Email: universo3506@gmail.com
Phone: +591 72682162